Privacy Policy
This policy explains what personal information HE Manufacturing (M) Sdn Bhd ("HE Manufacturing", "we", "us") collects through this website, how we use it, and the choices you have. It applies to hemanufacturing.com only.
Information we collect
Enquiry details you submit. When you use our contact form, we collect the name, email address, phone number, and message you provide. Your enquiry is delivered to our sales team by email through Resend, our email delivery provider, so we can respond to you.
Usage data. We use Google Analytics to understand how visitors use the site, such as which pages are viewed and which links (for example WhatsApp, email, or phone links) are clicked. Google Analytics uses cookies and similar identifiers to produce aggregated statistics for us. We do not use this data to identify you personally.
Spam protection. Our contact form is protected by Google reCAPTCHA, which may process device and interaction data to distinguish people from automated abuse. Use of reCAPTCHA is subject to the Google Privacy Policy and Terms of Service.
Technical logs. Our hosting and content providers process routine technical data, such as IP addresses and request logs, to serve the site securely and reliably.
How we use your information
We use the information above to respond to your enquiries, prepare quotations and manufacturing proposals you request, operate and improve the website, and protect it from abuse. We do not sell personal information, and we do not use it for third-party advertising.
Sharing
We share personal information only with the service providers named above (email delivery, analytics, spam protection, and hosting), and only to the extent needed to provide those services, or where the law requires disclosure. Because we serve customers internationally, this processing may take place in countries other than your own, including Malaysia, where our factory and offices are located.
Retention
Enquiry correspondence is kept for as long as it is needed to handle your request and any resulting business relationship, after which it is deleted or archived. Analytics data is retained under the retention limits configured in Google Analytics.
Your choices and rights
You can browse the site without submitting any personal information, and you can block or delete cookies in your browser settings. Depending on where you live, including under Malaysia's Personal Data Protection Act and the EU and UK GDPR, you may have rights to access, correct, or delete personal information we hold about you, or to object to how it is used. To exercise any of these rights, email us at sales@hemanufacturing.com and we will respond to your request.
Contact
HE Manufacturing (M) Sdn Bhd, No 3, Jalan KPK 4/3, Rawang, Selangor, Malaysia. Email: sales@hemanufacturing.com. You can also reach us through the contact page.
Changes to this policy
If we change how we handle personal information, we will update this page and revise the date at the top. Significant changes will be noted here rather than applied silently.